Terms & Conditions
Welcome to Got Mountain Life, your source for Appalachia Foods and Gifts. We hope you find our products to your liking and enjoy your shopping experience. Please review the following terms and conditions that govern your use of and purchase of items from our site www.gotmountainlife.com whether online or by phone. Please note that your use of our site constitutes your agreement to follow and bound by these terms.
This website, gotmountainlife.com, is solely owned and operated by Chyzyk Brands, LLC. Herein, this website its contents, trademarks, logos, photos and graphics are referred to as the “Website”.
Information About Our Products
All of our product are manufactured in the USA, and produced under the control, inspection and guidence of US Dept of Agucutlure and US Dept of Food and Drug. .
Returns, Exchanges and Warranty
Our policy is simple…We want you to be happy. In the event that you are not happy with any of our products, please contact us. We will go all out and attempt to make it right.
Order Cancellation Policy
Please call us or email us immediately if you need to cancel and order. Orders cannot be cancelled after they have been processed for shipping.
Shipped orders that are refused are subject to a cancelation and restocking fee of 25%, not including original shipping charges, in addition to any charges for return shipping.
All shipping errors must be reported within 2 days of receipt of the package. All items listed on invoice should be in the box. In the event that an item is backordered, you will not be charged until it is confirmed that you still wish to receive the backordered item, and then you will be notified when it is available for shipment and billing.
If you believe that you have been short shipped an item, please double-check all packing materials. Please notify us at once for further instructions.
We record the weight of every shipment to the hundredth of a pound. We will compare weight, packing materials and shipping notes to determine if there was a short ship. If we determine that there was a short ship, we will only replace the exact item claimed.
Items Lost or Damaged Shipment
We have been packing and shipping items for many years and use extreme care in packaging your order and items. If damage does occur in transit, please call us immediately to so that we can file a claim and rectify your order. Plese save all product and packing materials, and if possible please document package damage with photos. Do not despose of product, box or packaging until we direct you to do so. Contact us as soon as possible so we can provide you with further direction.
Jurisdiction and Venue
This agreement shall be construed according to the laws of the State of Florida, without regard to any conflict of law provisions. Any disputes arising under this Agreement shall be resolved according to the laws of, and in the state and federal courts of the State of Florida, USA. Venue shall be proper only in the County of Lake, State of Florida.
Prices are subject to change without notice. We are not responsible for typographical errors or inaccuracies. We reserve the right to correct any errors or omissions at any time without prior notice. We reserve the right to modify or correct information at any time without prior notice. We reserve the right to correct any errors (including pricing), inaccuracies or omissions on any orders, including orders which may have been submitted.
Our corporate offices are located within the State of Florida, and our warehouse, shipping and logistics operations are located in the State of Georgia. Both Florida and Georgia State law requires us to charge sales tax to the cost of the order (product and shipping) for all orders shipped within the states of Florida or Georgia.
We accept the following forms of payment:
Visa and Mastercard for online orders. Orders can also be paid via cash, money order or check as a method for prepaid orders. If a prepayment using money order, or check is made, orders will be shipped within 10 business days after receipt of funds.
Safe and secure online ordering, 24 hours a day, 7 days a week. Our site uses SSL Encryption, which ensures your information is always protected and never compromised. We do not keep or strore any banking or credit card information while our files and records. Our merchant credit card processing is connected to and processed by a USA based merchant and banking provider.
Your personal information is of utmost concern to us as it is to you. Consequently, we have taken measures in accordance with industry standards to protect your personal information. This website uses secure server software (SSL) in all its transmissions. All information is encrypted when it is processed.
What information do we collect
We collect information from you when you register on our site, place an order, subscribe to our newsletters or email announcements, respond to a survey or fill out a form.
Do we disclose any information to outside parties?
NO – NO – NO – Absolutly Not
A link to any other website or location may be provided for your convenience. By providing a link, we in no way, are endorsing the site or its content. We are not responsible and therefore not liable for any such content, information or injury you may experience at that 3rd party websites.
We may be contacted via the “Contact Us” link on this website; or by emailing us at [email protected]; or by calling our corporate office at 800-688-8176.
or by USPS at –
Chyzyk Brands, LLC – GotMountainLife.com
Corporate Admin Office:
3094 Keel Ct. Tavares, FL 32778
Warehouse & Shipping – Atlanta, GA